Terms of Service

By accessing or using the Low Properties platform ("Platform") operated by Low Properties, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Platform.

These Terms apply to all users including buyers, sellers, tenants, landlords, real estate agents, agency administrators, and Super Administrators.

We may update these Terms at any time. We will provide at least 14 days' notice for material changes. Continued use constitutes acceptance.

Specifically:

• We do not represent buyers, sellers, landlords, or tenants in any capacity.
• All real estate transactions, negotiations, and agreements occur directly between the parties involved (buyer/seller or tenant/landlord).
• We are not responsible for the accuracy of property listings, ownership claims, property valuations, or the outcome of any transaction.
• Users are solely responsible for conducting their own due diligence before entering any property transaction.
• All payments processed through this Platform are for SaaS subscriptions and platform features only — not for property purchases, rent deposits, or any real estate transaction value.
• Agents and sellers operating in regulated regions are individually responsible for maintaining valid RERA (Real Estate Regulation and Development Act) registrations and complying with all applicable state and central regulations.

Nothing in our Platform constitutes legal, financial, investment, or real estate advice.

You agree not to post content that:

• Is fraudulent, misleading, or intentionally deceptive
• References non-existent or unavailable properties (ghost listings)
• Discriminates on the basis of religion, race, caste, gender, disability, or other protected characteristics
• Contains illegal content, explicit material, or hate speech
• Violates the intellectual property rights of any third party (e.g., copying photos or descriptions from other platforms without permission)
• Purports to represent a RERA-registered project without valid registration

Low Properties reserves the right to remove any listing or content that violates these guidelines, with or without prior notice, at our sole discretion.

Agents and sellers operating verified accounts are held to a higher content standard and may be subject to additional review before listings are published.

The Platform includes AI-powered features including but not limited to: a conversational assistant, price suggestion tools, and property matching recommendations.

These AI features are informational and assistive in nature. They do not constitute legal advice, financial advice, investment advice, or any professional real estate counselling.

AI-generated outputs may contain inaccuracies. Users should independently verify any information provided by AI features before making decisions. By using these features, you acknowledge their limitations and agree that Low Properties is not liable for decisions made based on AI suggestions.

By creating an account and explicitly opting in during phone verification, you consent to receive the following communications via SMS and/or WhatsApp through our provider Twilio:

• One-time passwords (OTP) for login and two-factor authentication
• Critical security alerts (e.g., new device login attempt)
• Transactional platform notifications (e.g., inquiry received, document signed)

You will not receive unsolicited marketing messages via SMS or WhatsApp without your explicit opt-in. These transactional messages are sent by Low Properties using Twilio's messaging infrastructure. Standard message and data rates apply.

To opt out of non-critical notifications, update your preferences in Account Settings. OTP and security messages cannot be opted out as they are fundamental to account security.

All trademarks, logos, platform design, software, brand elements, and original content on the Platform are the property of Low Properties and are protected under applicable Indian and international intellectual property laws.

By posting content on the Platform (listings, photos, descriptions), you grant Low Properties a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute that content for the purpose of operating the Platform and marketing services. You retain ownership of your original content.

You may not reproduce, redistribute, scrape, or create derivative works from any Platform content without our prior written consent.

You may delete your account at any time from your account settings. Active subscriptions will remain valid until the end of the billing period.

Low Properties reserves the right to suspend or terminate accounts that:

• Violate these Terms of Service
• Engage in fraudulent, abusive, or illegal activity
• Are reported for serious and verified misconduct
• Have outstanding payment obligations

Where possible, we will provide advance notice before termination. In cases involving fraud or security threats, accounts may be suspended without prior notice.

These Terms are governed by and construed in accordance with the laws of the Republic of India.

Any disputes arising from these Terms or your use of the Platform shall first be attempted to be resolved through good-faith negotiation. If negotiation fails within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Hyderabad, Telangana, India.

To the extent court proceedings are necessary, the parties submit to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.

For questions about these Terms, please contact: